Social Security Administration Electronic Service Provision: A Strategic Assessment
Citation
- L. Osterweil, L. Millett, and J. Winston (editors), “Social Security Administration Electronic Service Provision: A Strategic Assessment”, National Academies Press, Washington DC 20055 (Aug. 2007).
Book
About This Book
From the Introduction:The Social Security Administration (SSA) faces significant ongoing change in technology, demographics, and public expectations as it carries out its activities, services, and interactions with a variety of user communities. “Social Security Administration Electronic Service Provision: A Strategic Assessment”, a new report from the National Research Council, examines the SSA’s proposed e-government strategy and provides advice on how the SSA can best deliver services to its user communities in the future.
The assessment by the Committee on the Social Security Administration’s E-Government Strategy and Planning for the Future was based on (1) its examination of the SSA’s current e-government strategy, including technological assumptions, performance measures and targets, planned operational capabilities, strategic requirements, and future goals; (2) its consideration of strategies, assumptions, and technical and operational requirements in comparable public- and private-sector institutions; and (3) its consideration of the larger organizational, societal, and technological context in which the SSA operates.
Background
I was a member of the Committee on the Social Security Administration’s E-Government Strategy and Planning for the Future that wrote this report. Here is a brief description of the project.
