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Social Security Administration Electronic Service Provision: A Strategic Assessment
Citation
- L. Osterweil, L. Millett, and J. Winston (editors), “Social Security Administration Electronic Service Provision: A Strategic Assessment”, National Academies Press, Washington DC 20055 (Aug. 2007).
Book
About This Book
From the Introduction:The Social Security Administration (SSA) faces significant ongoing change in technology, demographics, and public expectations as it carries out its activities, services, and interactions with a variety of user communities. “Social Security Administration Electronic Service Provision: A Strategic Assessment”, a new report from the National Research Council, examines the SSA’s proposed e-government strategy and provides advice on how the SSA can best deliver services to its user communities in the future. The assessment by the Committee on the Social Security Administration’s E-Government Strategy and Planning for the Future was based on (1) its examination of the SSA’s current e-government strategy, including technological assumptions, performance measures and targets, planned operational capabilities, strategic requirements, and future goals; (2) its consideration of strategies, assumptions, and technical and operational requirements in comparable public- and private-sector institutions; and (3) its consideration of the larger organizational, societal, and technological context in which the SSA operates.
Background
I was a member of the Committee on the Social Security Administration’s E-Government Strategy and Planning for the Future that wrote this report.This is a link to the web page from which you can order the book. If you want to read it on line, go to that web page and click on the “National Academies Press” link immediately to the right of the book. The web page is http://www7.nationalacademies.org/cstb/pub_ssa.html.
